So after registering at: welcome.cth.co.th/gep/ a couple of days back they delivered a new box yesterday via some delivery service - I guess they're doing a lot of these so outsourcing deliveries. It says CTH Beyond 365 day package

I plugged it all in and the basics, and the box automatically boots and finds the channels. But for the football channels it came up as "E017 error not included in your package call 1619". The box comes with a manual, but no instructions on how to get your access the Beyond package

So I called that number again and was just on hold as usual, and never got thru.

After that I sent an email to CALLCENTER1619@CTH.CO.TH and also messaged them on Facebook again. No reply yet from the email, but the Facebook message said to register the new box at:

online.cth.co.th/

Just registered at that web address and its up and running again

So for anyone else that has the same problem:

1) register to get a new box at:
welcome.cth.co.th/gep/

2) when they deliver your box register at:
online.cth.co.th/